Support

Quick answers for accounts, installation, pronunciation and learning progress.

Account email

If a verification or reset message is not in the inbox, check Junk or Spam, mark the message as “not spam,” and add the sender to contacts. Verification links last 24 hours; password-reset links last one hour.

Dutch voice on Android

Choose Speech Recognition and Synthesis from Google as the preferred text-to-speech engine, install Dutch voice data, and then reopen the app. In HoiDutch, go to Me → Settings → Dutch voice and choose the natural Dutch voice.

Install on a phone

On Android Chrome, open Settings → Install app. On iPhone Safari, tap Share → Add to Home Screen. The Google Play package and purchase bridge are prepared, but Play checkout stays unavailable until the signed app, store products and service-account verification are connected.

Community or AI safety

Use the separately labelled Report post, Report learner or Block controls on a community card. In the avatar studio, use Report image or Delete. For an urgent concern or appeal, email kash@thekashe.world with the approximate time and public garden name; do not include passwords.

Signing in is required

HoiDutch asks every learner to sign in or create an account before entering. If the account service cannot be reached, check the connection and retry; an already loaded lesson can continue offline only after a valid session has opened the app.

Lost or unsynced progress

Tap “Sync now” before changing phones or clearing browser data. If the connection is interrupted after sign-in, the phone keeps the local learning copy and retries later.

Still need help?

Open the app, go to Me → Account & sync, and note whether the badge says Synced or Offline. Keep passwords, recovery links and API keys out of support messages.

Open account & settings

Privacy, rules and deletion

Read the privacy policy, terms and community rules, or use the account-deletion pathway.