Payments, cancellations & refunds

This is a pre-launch policy draft. HoiDutch is not currently offering active paid products.

Current status

SunDrop packs and Bloom memberships are still in testing. HoiDutch will not show an active purchase button until Google Play checkout, server receipt verification, refund handling, product information and legal/tax review are complete.

Before any future purchase

The purchase screen will show the exact Google Play price, currency, contents, billing period, whether a subscription renews automatically, and how to cancel. Petals are earned learning points and are never sold. SunDrops will buy disclosed cosmetic items only and will not improve exam scores or learning outcomes.

Subscriptions

Future Bloom subscriptions will be managed through Google Play in the Android edition. A learner will be able to see their status and open Google Play’s subscription-management page. Cancelling renewal normally leaves access active until the displayed paid-through date unless Google refunds and revokes the purchase. HoiDutch plans a voluntary full refund for a learner’s first Bloom purchase requested within 14 calendar days, once per account, in addition to mandatory rights. Later renewals follow Google Play, applicable law and the published support-review process.

Learning bundles and withdrawal rights

Google Play’s refund tools and applicable consumer law will apply. Nothing in this policy limits mandatory cooling-off, conformity or other consumer rights. HoiDutch plans a 14-day voluntary first-purchase refund for each exam-readiness or healthcare-bundle family; the related entitlement ends when the refund is confirmed. Any express request or acknowledgement legally required for immediate digital delivery will be separate, clear and not pre-ticked.

SunDrop refunds and adjustments

A learner may request a full refund within 14 calendar days when none of the SunDrops from that order has been spent. If Google confirms any refund, revocation or chargeback, HoiDutch removes matching unspent paid SunDrops first. A shortfall becomes a visible SunDrop adjustment that offsets only future paid SunDrops; it never removes earned Petals, learning progress or subscription time and is never collected as money. Existing cosmetics are not silently removed, but additional SunDrop cosmetic purchases remain unavailable until the adjustment reaches zero. Support reviews disputed or unauthorised cases.

Account deletion

Deleting a HoiDutch account does not itself cancel a Google Play subscription or create a refund. The deletion flow will direct learners to manage any Play subscription first. Valid refund requests are still handled using the minimum required order and accounting evidence.

Get help

For a payment, cancellation or refund question, contact kash@thekashe.world with the HoiDutch account email and Google Play order ID. Never send a password, payment-card number or purchase token by email.

Document status

The owner has selected these planned rules, but the policy remains pre-launch until final trader details and Dutch/EU consumer-law review are complete. Paid products remain disabled. Last updated: 15 August 2026.