Payments, cancellations & refunds

This is a pre-launch policy draft. Kashe Languages is not currently offering active paid products.

Current status

Credit packs and Plus memberships are still in testing. Kashe Languages will not show an active purchase button until Google Play checkout, server receipt verification, refund handling, product information and legal/tax review are complete.

Before any future purchase

The purchase screen will show the exact Google Play price, currency, contents, billing period, whether a subscription renews automatically, and how to cancel. Points are earned learning points and are never sold. Credits will buy disclosed cosmetic items only and will not improve exam scores or learning outcomes.

Subscriptions

Future Plus subscriptions will be managed through Google Play in the Android edition. Kashe Languages shows active, grace-period, cancelled-but-paid-through, paused, payment-hold, expired and revoked states, and links to Google Play’s subscription-management page. Access continues during an active period, grace period and a voluntary cancellation until the displayed paid-through date. Paused, hold, expired and revoked states do not grant paid access. Kashe Languages plans a voluntary full refund for a learner’s first Bloom purchase requested within 14 calendar days, once per account, in addition to mandatory rights. Later renewals follow Google Play, applicable law and the published support-review process.

Learning bundles and withdrawal rights

Google Play’s refund tools and applicable consumer law will apply. Nothing in this policy limits mandatory cooling-off, conformity or other consumer rights. Kashe Languages plans a 14-day voluntary first-purchase refund for each exam-readiness or healthcare-bundle family; the related entitlement ends when the refund is confirmed. Any express request or acknowledgement legally required for immediate digital delivery will be separate, clear and not pre-ticked.

Credit refunds and adjustments

A learner may request a full refund within 14 calendar days when none of the Credits from that order has been spent. If Google confirms any refund, revocation or chargeback, Kashe Languages removes matching unspent paid Credits first. A shortfall becomes a visible Credit adjustment that offsets only future paid Credits; it never removes earned Points, learning progress or subscription time and is never collected as money. Existing cosmetics are not silently removed, but additional Credit cosmetic purchases remain unavailable until the adjustment reaches zero. Support reviews disputed or unauthorised cases.

Account deletion

Deleting a Kashe Languages account does not itself cancel a Google Play subscription or create a refund. The deletion flow will direct learners to manage any Play subscription first. Valid refund requests are still handled using the minimum required order and accounting evidence.

Get help

For a payment, cancellation or refund question, contact kash@thekashe.world with the Kashe Languages account email and Google Play order ID. Never send a password, payment-card number or purchase token by email.

Document status

The owner has selected these planned rules, but the policy remains pre-launch until final trader details and Dutch/EU consumer-law review are complete. Paid products remain disabled. Last updated: 15 August 2026.